Consumer Health Data Privacy Policy

• Health goals, symptoms, conditions and routines you share in an optional check-in.
• Health topics you ask to hear about (for example sleep, recovery, sexual health).
• The fact that you started a telehealth program, and which program.
• Messages you send to your clinic or care team through secure messaging.
• Products you buy that could suggest a health condition.

The health questionnaire, your patient record and any prescription are collected by the independent medical group in its own visit flow and are governed by its Notice of Privacy Practices, not this page.

From you, directly, when you fill in a form, check in, message, or buy. We do not buy consumer health data and do not infer it from your location.

Only to provide the product, program or service you ask for, to communicate with you about it, and to keep records the law requires. We use health data for marketing only if you separately opt in to that, and you can withdraw it at any time. Consumer health data that identifies you is never used to train or tune an AI model.

We collect or share consumer health data only with your consent, given separately from our Terms of Use, by ticking an unchecked box. The consent you give before a telehealth program reads:

“I consent to Platform Health collecting the health information I provide to deliver the programs and services I request and to share it with my clinic, Provider, and pharmacy for that purpose. I can withdraw this consent at any time.”

We keep a record of each consent with its date, time, IP address and the words you agreed to.

• Your clinic, to support you in the program you joined.
• The independent medical group providing your care, and the pharmacy you choose.
• Service providers that host, store or deliver messages for us, under contracts that forbid them to use it for anything else.

We never sell consumer health data, never share it with advertisers, and never place advertising or analytics tags on pages where you enter it.

You may confirm whether we hold your consumer health data and see it, get the list of everyone we shared it with, withdraw your consent, and have it deleted — including from our service providers. Use the privacy request form or write to privacy@joinplatformhealth.com. We answer within 45 days. If we deny a request you may appeal by replying to our answer; if the appeal is denied you may contact your state attorney general.